Attaching Answers to Answer Sets

Access the Answer Set - Manage {Answer Set Name} form, Answer Set tab. Click the Detail link.

Set Default

Select an answer and then click this button to mark the answer as the default answer for the answer set. You can have only one default answer per answer set.

Clear Default

Select an answer that is currently marked as the default answer, and then click this button to clear the default option from the answer. It is not necessary to clear the default before changing the default answer. When you select an answer and click the Set Default button, the system automatically clears the default setting from the existing default and sets the new answer as the default. Use this option to clear the default if you no longer want the answer set to have a default answer.

Disable

Select this option if you no longer want this answer to be available to users when building scripts. When you select this option, this answer is no longer displayed as a valid answer during script creation. However, the system continues to display the answer for scripts that currently include this answer. To stop the answer from appearing in any scripts, you must remove the answer from each script that currently uses the answer. You can view a list of questions that currently use the answer set on the Related Objects tab.

Answer Score

Enter the numeric value that the system uses to calculate the score for the corresponding question. The system:

Totals the question weight value of each question in a script, and then divides the total by the number of questions that have a question weight in the script to determine the question percentage for each question.

Multiplies the question percentage by the answer score of the selected answer to determine the score for the question.

Totals the score for each question in the script to determine the script score.

Compares the script score to the rate set that is associated with the script to determine the meaning of the script score.