1. Customer Relationship Management Fundamentals Implementation Guide
  2. Entering Basic Employee Information

Entering Basic Employee Information

Access the Add Employee form.

Search Type

Verify that the system populates this field with an E. Values for this field are stored in UDC (01/ST), and are used to specify the kind of address book record the system creates.

Business Unit

Enter the business unit to which the employee belongs.

Department

Enter the name of the department in which the employee works.

Industry Classification

Enter the industry code associated with the employee.

This code is part of a numerical system that is used in to classifies goods and services. This code can be in the format of these systems of classification:

  • Standard Industrial Classification or North American Industry Classification System.

    These systems are used by the United States, and codes associated with these systems are between four and six digits.

  • Harmonized System.

    The international method of classifying goods. More than fifty countries use this code. It can be up to 10 digits.

  • Standard Industrial Trade Classification.

    A numerical code system developed by the United Nations to classify goods used in international trade. International organizations use this code. It can be up to six digits.

Note: This code is not used in the sales force alignment process. You must add the employee to an industry grouping, not an industry classification, to automatically assign the employee to a sales team.
Employee Y/N

Select this option to specify that the record you are creating is for an employee. This field is informational only.

HCM Records Exist

Displays whether Human Capital Management (HCM) records exist for this employee. The system populates this field for employees who were entered using the JD Edwards EnterpriseOne HCM system.

Ignore Service Escalation

Select this option if you do not want the employee to be included in the escalation process for service requests. You can use this option to temporarily remove an employee from the escalation process while they are on vacation or away from the office for a significant period of time.

Preferred Contact Method

Enter the desired contact method for the employee. Examples include:

E: Email

F: Fax

C: Phone

W: Address

P: Pager