Process
- 1. Priority
- Specify whether the system applies a contrasting color to the Priority field within the detail area. Values are: - Blank: Do not apply. - 1: Apply. Note:- Colors for the Priority field are hard-coded by the Special Handling field in UDC table 00/PR. 
- 2. Customer Self-Service Functionality
- Specify whether the system activates customer self-service functionality. Values are: - Blank: Do not activate. - 1: Activate customer self-service functionality for Java from Sun Microsystems, Inc. and HTML. - 2: Activate customer self-service functionality for Microsoft Windows.