Understanding Responses to Condition-Based Alerts

When the system receives an equipment alert, you can send an investigation message to one person (such as a plant technician or supervisor) or to a distribution list to begin the investigation process. Then, you can generate a work order or update the preventive maintenance schedule, based on the setup parameters for condition-based maintenance. You can respond to alerts manually by using the Condition-Based Alerts Workbench program (P1310), automatically by setting up alert action rules, or by running the Condition-Based Alerts Processor program (R1312).

These responses are available for condition-based alerts:

Initiate an investigation request.
The system sends a boilerplate message through workflow. The investigation message appears in the employee Work Center or in an email, requires a response for completing the investigation, and notifies the originator for follow-up action.
Create a work order to inspect, repair, or replace the cause of the alert.
The system uses information from the model work order, maintenance rules, alert action rules, and processing options of the Condition-Based Alerts Processor (R1312) to create the new work order.
Update the preventive maintenance schedule.
The system updates the alert level from the condition-based alert to a PM schedule that is set up as condition-based. You then use the preventive maintenance system to inspect, repair, or replace the cause of the alert.

To process condition-based alerts according to their automated response type values and the alert action rules, you must run the Condition-Based Alerts Processor program (R1312). For example, if the automated response type on an alert contains a value of 3 (Create W.O. from Model), R1312 creates a work order. You can set up multiple alert action rules to determine how the system responds to an alert.

The R1312 program enables you to:

Create an investigation message.
Create a work order from a model.
Update the Maintenance Schedule File table (F1207).
Run the Update PM Schedule Status program (R12807).

The report includes the equipment number, description, alert level, automated response type, and results (such as to whom an investigation message was sent or the work order number that was created).

Note: Program R1312 does not affect condition-based alerts that have an automated response type value of 1 (No Automated Response).

Use the Condition-Based Alerts Workbench program (P1310) to review condition-based alert messages. From the workbench, you can access the Process Audit Trail (P98860, Process Task Monitor), which displays the recipients of notification or investigation messages and the detail and status of workflow activities.