Oracle Cloud Infrastructure Documentation

D Getting Help

Follow the guidance below if you encounter an error or issue with Oracle Cloud Infrastructure or need help with Java Management Service.

Troubleshooting using a script

JMS provides a log collector script to use for troubleshooting purposes for your Managed Instance(s). You can share the script output with support in order to better understand the issue that you have encountered. The script collects all log files and produces the result in a zip file.

Run the Script

For Windows:

  1. Open a command prompt as administrator.
  2. At the prompt, type C:\Oracle\mgmt_agent\plugins\jm\<userdir>\collect_logs.ps1

For Linux non OCA:

  1. Open a terminal as administrator.
  2. At the prompt, type /opt/oracle/mgmt_agent/plugins/jm/<userdir>/collect_logs.sh

For Linux OCA:

  1. Open a terminal as administrator.
  2. At the prompt, type /usr/libexec/oracle-cloud-agent/plugins/oci-jms/collect_logs.sh

For macOS:

  1. Open a terminal as administrator.
  2. At the prompt, type /Library/Oracle/mgmt_agent/plugins/jm/<userdir>/collect_logs.sh

Other Troubleshooting options

Review the Troubleshooting chapter.

Review Getting Help and Contacting Support in the OCI documentation.

If you're unable to resolve your issue, open a support service request using the Help menu (Help Menu Icon) in the OCI console.

Note

You can refer to the log files to troubleshoot the agent and plugin installation.

OMA agent logs are located at:
  • Windows: C:\Oracle\mgmt_agent\agent_inst\log\
  • macOS: /Library/Oracle/mgmt_agent/agent_inst/log/
  • Linux: /opt/oracle/mgmt_agent/agent_inst/log/
OMA JMS plugin logs are located at:
  • Windows: C:\Oracle\mgmt_agent\plugins\jm\stateDir\log\
  • macOS: /Library/Oracle/mgmt_agent/plugins/jm/stateDir/log
  • Linux: /opt/oracle/mgmt_agent/plugins/jm/stateDir/log/
OCA JMS plugin logs are located at:
  • /var/log/oracle-cloud-agent/plugins/oci-jms/