Oracle Cloud Infrastructure Documentation

Resetting Authentication Factors for User Accounts

Reset authentication factors for user accounts.

Note

You must be a service administrator to reset verification factors. If you're not an administrator and need help contacting one, see Contacting Your Administrator in the Contacting Support section.

Resetting all verification factors removes any existing factors in which the user is enrolled. The next time the user signs in, the user is prompted to enroll in 2–step verification and account recovery.

  1. On the Domains list page, select the domain in which you want to make changes. If you need help finding the list page for the domain, see Listing Identity Domains.
  2. On the details page, perform one of the following actions depending on the option that you see:
    • Select the User management tab, and then go to the User section of the tab.
    • Under Identity domain on the left side of the page, select Users.
  3. Select a person's username to see their details.
  4. From the Actions menu, select Reset factors.
  5. In the Reset factors dialog, select Reset factors.