Resetting Authentication Factors for User Accounts
Reset authentication factors for user accounts.
Note
You must be a service administrator to reset verification factors. If you're not an administrator and need help contacting one, see Contacting Your Administrator in the Contacting Support section.
You must be a service administrator to reset verification factors. If you're not an administrator and need help contacting one, see Contacting Your Administrator in the Contacting Support section.
Resetting all verification factors removes any existing factors in which the user is enrolled. The next time the user signs in, the user is prompted to enroll in 2–step verification and account recovery.
- On the Domains list page, select the domain in which you want to make changes. If you need help finding the list page for the domain, see Listing Identity Domains.
- On the details page, select the User management tab, and then go to the User section of the tab.
- Select a person's username to see their details.
- From the Actions menu, select Reset factors.
- In the Reset factors dialog, select Reset factors.