Resetting Authentication Factors for User Accounts

Reset authentication factors for user accounts.

Note

You must be a service administrator to reset verification factors. If you're not an administrator and need help contacting one, see Contacting Your Administrator in the Contacting Support section.

Resetting all verification factors removes any existing factors in which the user is enrolled. The next time the user signs in, the user is prompted to enroll in 2–step verification and account recovery.

  1. Open the navigation menu  and select Identity & Security. Under Identity, select Domains.
  2. Select the name of the identity domain that you want to work in. You might need to change the compartment to find the domain that you want. Then, select Users.
  3. Select the user account for which you want to reset authentication factors.
  4. Select Reset factors.
  5. In the Reset factors dialog, select Reset factors.