System Alarms
A system alarm is triggered when a condition or event happens within either the system hardware or software. Given a specific alarm, the system generates the appropriate SNMP trap. These traps include a description of the event or condition that caused the trap to be generated; or provides information associated with the alarm, such as the interface ID (ifIndex)/status or object identifier/object type integer values.
The following table maps system alarms to SNMP traps. This table includes the following information:
- alarm names
- alarm IDs
- alarm severities (including threshold values)
- alarm causes
- example log messages
In addition, this table specifies the type of traps that are generated for SNMP and the trap reference locations (the supported MIB or RFC).
| Alarm Name | Alarm ID | Alarm Severity | Cause(s) | Example Log Message | Trap Generated (Trap Reference) |
|---|---|---|---|---|---|
| FAN STOPPED | 65537 | CRITICAL: any fan speed is <50%. Or speed of
two or more fans is >50% and <75%.
MAJOR: speed of two or more fans is > 75% and < 90%. Or speed of one fan is >50% and <75% and the other two fans are at normal speed. MINOR: speed of one fan> 75% and <90%, the other two fans are at normal speed. |
Fan speed failure.
NOTE: If this alarm occurs, the system turns up the fan speed to the fastest possible speed. |
fan speed: XXXX, XXXX, XXXX
(where xxxx xxxx xxxx is the revolutions per minute (RPM) of each fan on the fan module) |
apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) apSysMgmtFanTrap (ap-smgmt.mib) |
| TEMPERATURE HIGH | 65538 | Acme Packet 4600/6100/6300/6350
CRITICAL: speed of any fan is < 5000 RPM, apEnvMonFanState is set to critical. MINOR: speed of any fan < 8000 RPM, apEnvMonFanState set to minor. MINOR: a fan is pulled (RPM == 0) Acme Packet 3900: CRITICAL: speed of any fan is < 4000 RPM MINOR: the speed of any fan is < 6000 RPM Acme Packet 1100: CRITICAL: the fan speed is < 4000 RPM Note: Fans may not be removed in the field for the Acme Packet 3900. Note: Fans may not be removed in the field for the Acme Packet 1100 |
Fans are obstructed or stopped. The room is abnormally hot. | Temperature: XX.XX C
(where XX.XX is the temperature in degrees) |
apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) apSysMgmtTempTrap (ap-smgmt.mib) |
| ENVIRONMENTAL SENSOR FAILURE | 65539 | CRITICAL | The environmental sensor component cannot detect fan speed and temperature. | Hardware monitor failure! Unable to monitor fan speed and temperature! | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonI2CFailNotification (ap-env-monitor.mib) |
| PLD POWER A FAILURE
Note: PLD stands for Programmable Logical Device |
65540 | MINOR | Power supply A has failed. | Back Power Supply A has failed! | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) apSysMgmtPowerTrap (ap-smgmt.mib) |
| PLD POWER A UP
Note: If the system boots up with one power supply, the health score is 100, and an alarm is not generated. If another power supply is then added to that same system, this alarm is generated, but the health score is not decremented. |
65541 | MINOR | Power supply A is now present and functioning. | Back Power Supply A is present! | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) apSysMgmtPowerTrap (ap-smgmt.mib) |
| PLD POWER B FAILURE | 65542 | MINOR | Power supply B has failed. | Back Power Supply B has failed! | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) apSysMgmtPowerTrap (ap-smgmt.mib) |
| PLD POWER B UP
Note: If the system boots up with one power supply, the health score is 100, and an alarm is not generated. If another power supply is then added to that same system, this alarm is generated, but the health score is not decremented. |
65543 | MINOR | Power supply B is now present and functioning. | Back Power Supply B is present! | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) apSysMgmtPowerTrap (ap-smgmt.mib) |
| PLD VOLTAGE ALARM 2P5V | 65544 | Host Processor 7455
CRITICAL: <1.4v or >1.8v MINOR: 1.4v to 1.55v or 1.65v to 1.8v Host Processor 7457 Version 1.0 CRITICAL: <1.0v or >1.6v MINOR: 1.00v to 1.35v or 1.45v to 1.6v Version 1.1 and later CRITICAL: <1.0v or >1.6v MINOR: 1.00v to 1.25v or 1.35v to 1.6v |
N/A | N/A | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) |
| PLD VOLTAGE ALARM 3P3V | 65545 | Host Processor 7455
CRITICAL: <1.4v or >1.8v MINOR: 1.4v to 1.55v or 1.65v to 1.8v Host Processor 7457 Version 1.0 CRITICAL: <1.0v or >1.6v MINOR: 1.00v to 1.35v or 1.45v to 1.6v Version 1.1 and later CRITICAL: <1.0v or >1.6v MINOR: 1.00v to 1.25v or 1.35v to 1.6v |
N/A | N/A | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) |
| PLD VOLTAGE ALARM 5V | 65546 | Host Processor 7455
CRITICAL: <1.4v or >1.8v MINOR: 1.4v to 1.55v or 1.65v to 1.8v Host Processor 7457 Version 1.0 CRITICAL: <1.0v or >1.6v MINOR: 1.00v to 1.35v or 1.45v to 1.6v Version 1.1 and later CRITICAL: <1.0v or >1.6v MINOR: 1.00v to 1.25v or 1.35v to 1.6v |
N/A | N/A | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) |
| PLD VOLTAGE ALARM CPU | 65547 | Host Processor 7455
Host Processor 7457 |
N/A | N/A | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) |
| PHY0 Removed | 65550 | MAJOR | Physical interface card 0 was removed. | N/A | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) |
| PHY0 Inserted | 65552 | MAJOR | Physical interface card 0 was inserted. | N/A | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) |
| PHY1 Removed | 65553 | MAJOR | Physical interface card 1 was removed. | N/A | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) |
| PHY1 Inserted | 65554 | MAJOR | Physical interface card 1 was inserted. | N/A | apSyslogMessageGenerated
(ap-slog.mib) apEnvMonStatusChangeNotification (ap-env-monitor.mib) |
The following table lists the supported system alarms.
| Alarm Name | Alarm ID | Alarm Severity | Causes | Example Log Message | Trap Generated (Trap Reference) |
|---|---|---|---|---|---|
| COMM MONITOR CONNECTION DOWN | 327716
(Hex 50024) |
Major | CommMonitor disconnected | One or more CommMonitors are disconnected | apMonitorCollectorDownTrap
(ap-apps.mib) |
| LINK UP ALARM GIGPORT | 131073 | MINOR | Gigabit Ethernet interface 1 goes up. | Slot 0 port 0 UP | linkUp (IETF RFC 2233) |
| LINK UP ALARM GIGPORT | 131074 | MINOR | Gigabit Ethernet interface 2 goes up. | Slot 1 port 0 UP | linkUp(IETF RFC 2233) |
| LINK DOWN ALARM GIGPORT | 131075 | MAJOR | Gigabit Ethernet interface 1 goes down. | Slot 0 port 0 DOWN | linkDown (IETF RFC 2233) |
| LINK DOWN ALARM GIGPORT | 131076 | MAJOR | Gigabit Ethernet interface 2 goes down. | Slot 1 port 0 DOWN | linkDown (IETF RFC 2233) |
| LINK UP ALARM VXINTF | 131077 | MINOR | Control interface 0 goes up. | wancom0 UP | linkUp (IETF RFC 2233) |
| LINK UP ALARM VXINTF | 131078 | MINOR | Control interface 1 goes up. | wancom1 UP | linkUp (IETF RFC 2233) |
| LINK UP ALARM VXINTF | 131079 | MINOR | Control interface 2 goes up. | wancom2 UP | linkUp (IETF RFC 2233) |
| LINK DOWN ALARM VXINTF | 131080 | MAJOR | Control interface 0 goes down. | wancom0 DOWN | linkDown (IETF RFC 2233) |
| LINK DOWN ALARM VXINTF | 131081 | MAJOR | Control interface 1 goes down. | wancom1 DOWN | linkDown (IETF RFC 2233) |
| LINK DOWN ALARM VXINTF | 131082 | MAJOR | Control interface 2 goes down. | wancom2 DOWN | linkDown (IETF RFC 2233) |
| LINK UP ALARM FEPORT | 131083 | MAJOR | Fast Ethernet slot 0, port 0 goes up. | Slot 0 port 0 UP | linkUp (IETF RFC 2233) |
| LINK UP ALARM FEPORT | 131084 | MAJOR | Fast Ethernet slot 1, port 0 goes up. | Slot 1 port 0 UP | linkUp (IETF RFC 2233) |
| LINK UP ALARM FEPORT | 131085 | MINOR | Fast Ethernet slot 0, port 1 goes up. | Slot 0 port 1 UP | linkUp (IETF RFC 2233) |
| LINK UP ALARM FEPORT | 131086 | MINOR | Fast Ethernet slot 1, port 1 up. | Slot 1 port 1 DOWN | linkUp (IETF RFC 2233) |
| LINK UP ALARM FEPORT | 131087 | MINOR | Fast Ethernet slot 0, port 2 goes up. | Slot 0 port 2 UP | linkUp (IETF RFC 2233) |
| LINK UP ALARM FEPORT | 131088 | MINOR | Fast Ethernet slot 1, port 2 goes up. | Slot 1 port 2 UP | linkUp (IETF RFC 2233) |
| LINK UP ALARM FEPORT | 131089 | MINOR | Fast Ethernet slot 0, port 3 goes up. | Slot 0 port 3 UP | linkUp (IETF RFC 2233) |
| LINK UP ALARM FEPORT | 131090 | MINOR | Fast Ethernet slot 1, port 3 goes up. | Slot 1 port 3 UP | linkUp (IETF RFC 2233) |
| LINK DOWN ALARM FEPORT | 131091 | MAJOR | Fast Ethernet slot 0, port 0 goes down. | Slot 0 port 0 DOWN | linkDown (IETF RFC 2233) |
| LINK DOWN ALARM FEPORT | 131092 | MAJOR | Fast Ethernet slot 1, port 0 goes down. | Slot 1 port 0 DOWN | linkDown (IETF RFC 2233) |
| LINK DOWN ALARM FEPORT | 131093 | MAJOR | Fast Ethernet slot 0, port 1 goes down. | Slot 0 port 1 DOWN | linkDown (IETF RFC 2233) |
| LINK DOWN ALARM FEPORT | 131094 | MAJOR | Fast Ethernet slot 1, port 1 goes down. | Slot 1 port 1 DOWN | linkDown (IETF RFC 2233) |
| LINK DOWN ALARM FEPORT | 131095 | MAJOR | Fast Ethernet slot 0, port 2 goes down. | Slot 0 port 2 DOWN | linkDown (IETF RFC 2233) |
| LINK DOWN ALARM FEPORT | 131096 | MAJOR | Fast Ethernet slot 1, port 2 goes down. | Slot 1 port 2 DOWN | linkDown (IETF RFC 2233) |
| LINK DOWN ALARM FEPORT | 131097 | MAJOR | Fast Ethernet slot 0, port 3 goes down. | Slot 0 port 3 DOWN | linkDown (IETF RFC 2233) |
| LINK DOWN ALARM FEPORT | 131098 | MAJOR | Fast Ethernet slot 1, port 3 goes down. | Slot 1 port 3 DOWN | linkDown (IETF RFC 2233) |
| CPU UTILIZATION | 131099 | MINOR | CPU usage reached 90% or greater of its capacity. | CPU usage X% over threshold X% | apSysMgmtGroupTrap
(ap-smgmt.mib) |
| MEMORY UTILIZATION | 131100 | CRITICAL | Memory usage reached 90% or greater of its capacity. | Memory usage X% over threshold X% | apSysMgmtGroupTrap
(ap-smgmt.mib) |
| HEALTH SCORE | 131101 | MAJOR | system’s health score fell below 60. | Health score X is under threshold (where X is the health score) | apSysMgmtGroupTrap
(ap-smgmt.mib) |
| NAT TABLE UTILIZATION | 131102 | MINOR | NAT table usage reached 90% or greater of its capacity. | NAT table usage X% over threshold X% | apSysMgmtGroupTrap
(ap-smgmt.mib) |
| ARP TABLE UTILIZATION | 131103 | MINOR | ARP table usage reached 90% or greater of its capacity. | ARP table X% over threshold X% | apSysMgmtGroupTrap
(ap-smgmt.mib) |
| REDUNDANT SWITCH-TO-ACTIVE | 131104 | CRITICAL | A state transition occurred from Standby/BecomingStandby to BecomingActive. | Switchover, <state to state>, active peer <name of HA peer> has timed out or Switchover, <state to state>, active peer <name of HA peer> has unacceptable health (x) (where x is the health score) or Switchover, <state to state>, forced by command | apSyslogMessageGenerated
(ap-slog.mib) apSysMgmtRedundancyTrap (ap-smgmt.mib) |
| REDUNDANT SWITCH-TO-STANDBY | 131105 | CRITICAL | A state transition occurred from Active/BecomingActive to BecomingStandby/RelinquishingActive. | Switchover, <state to state>, peer
<name of HA peer> is healthier (x) than us (x) (where x is the health
score)
or Switchover, <state to state>, forced by command |
apSyslogMessageGenerated
(ap-slog.mib) apSysMgmtRedundancyTrap (ap-smgmt.mib) |
| REDUNDANT TIMEOUT | 131106 | MAJOR | An HA system peer was not heard from within the configured silence window. | Peer <name of HA peer> timed out in state x, my state is x (where x is the state (e.g., BecomingStandby)) | apSyslogMessageGenerated
(ap-slog.mib) apSysMgmtRedundancyTrap (ap-smgmt.mib) |
| REDUNDANT OUT OF SERVICE
Note: The activate-config failed log message appears for those cases in which the execution of the activate config command failed on the standby SBC. |
131107 | CRITICAL | Unable to synchronize with Active HA system peer within BecomingStandby timeout. | Unable to synchronize with Active redundant
peer within BecomingStandby timeout, going OutOfService
or activate-config failed, process busy or activate-config failed, must do save-config before activating. or activate-config failed, could not get current config version from file or activate-config failed, could not set running config version to file. |
apSyslogMessageGenerated
(ap-slog.mib) apSysMgmtRedundancyTrap (ap-smgmt.mib) |
| SYSTEM TASK SUSPENDED | 131108 | CRITICAL | A system task (process) suspends or fails. | Task X suspended, which decremented health by 75! (where X is the task/process name) | apSyslogMessageGenerated
(ap-slog.mib) apSysMgmtTaskSuspendTrap (ap-smgmt.mib) |
The following table lists the supported media alarms.
| Alarm Name | Alarm ID | Alarm Severity | Cause(s) | Example Log Message | Trap Generated (Trap Reference) |
|---|---|---|---|---|---|
| MBCD ALARM OUT OF MEMORY | 262145 | CRITICAL: for flow
MAJOR: for media (if server cannot allocate a new context) |
No further memory can be allocated for MBCD. | Flow: Cannot create free port list for realm.
Media Server: Failed to allocate new context. |
apSyslogMessageGenerated
(ap-slog.mib) apSysMgmtMediaOutofMemory (ap-smgmt.mib) |
| MBCD ALARM UNKNOWN REALM | 262147 | MAJOR: if media server is adding a new flow | Media server is unable to find realm interface. | Realm type (ingress, egress, hairpin) X, not found | apSyslogMessageGenerated
(ap-slog.mib) apSysMgmtUnknownRealm (ap-smgmt.mib) |
| MBCD ALARM OUT OF BANDWIDTH | 262149 | CRITICAL: failure rate = 100%
MAJOR: failure rate > or = 50% |
The realm is out of bandwidth. | Out of bandwidth | apSyslogMessageGenerated
(ap-slog.mib) apSysMgmtMediaBandwidthTrap (ap-smgmt.mib) |
| MBCD ALARM OUT OF PORTS | 262150 | CRITICAL: failure rate = 100%
MAJOR: failure rate > or = 50% |
The realm is out of steering ports. | Out of steering ports | apSyslogMessageGenerated
(ap-slog.mib) apSysMgmtMediaPortsTrap (ap-smgmt.mib) |
The following table lists the supported network alarms.
| Alarm Name | Alarm ID | Alarm Severity | Cause(s) | Example Log Message | Trap Generated (Trap Reference) |
|---|---|---|---|---|---|
| GATEWAY UNREACHABLE | dynamicID | MAJOR | The SBC lost ARP connectivity to a front interface gateway. | gateway X.X.X.X unreachable on slot Y port Z subport ZZ (where X.X.X.X is the IPv4 address of the front interface gateway, Y is the front interface slot number, Z is the front interface port number, and ZZ is the subport ID) | apSysMgmtGatewayUnreachableTrap
(ap_smgmt.mib) |
Note:
The value of this alarm ID is dynamic. That is, it changes based on a numbers of factors, but the total alarm ID range falls between 196608 and 262143. The alarm ID is calculated based on the compilation of the following information: a hexadecimal number that represents the VLAN ID and the front interface port/slot numbers.The following table lists the supported application alarms.
| Alarm Name | Alarm ID | Alarm Severity | Cause(s) | Example Log Message | Trap Generated (Trap Reference) |
|---|---|---|---|---|---|
| RADIUS ACCOUNTING CONNECTION DOWN | 327681 | CRITICAL: if all enabled and configured Remote
Authentication Dial-in User Service (RADIUS) accounting server connections have
timed-out without response from the RADIUS server
MAJOR: if some, but not all configured RADIUS accounting server connections have timed-out without response from the RADIUS server. |
The enabled connections to RADIUS servers have timed-out without a response from the RADIUS server. | CRITICAL: All enabled accounting connections
have been lost! Check accounting status for more details.
MAJOR: One or more enabled accounting connections have been lost! Check accounting status for more details. |
apSyslogMessageGenerated
(ap-slog.mib) apSysMgmtRadiusDownTrap (ap-smgmt.mib) |
| ENUM SERVER STATUS
New to Release C5.0 |
XX | CRITICAL: All ENUM servers are unreachable
MAJOR: Some ENUM servers are unreachable |
The enabled connections to ENUM servers have been lost. | CRITICAL: All ENUM Servers are currently
unreachable!
MAJOR: One or more ENUM Servers are currently unreachable! |
apSysMgmtENUMStatusChangeTrap
(ap-smgmt.mib) |
| H.323 ALARM STACK INITIALIZATION FAILURE | 327682 | CRITICAL | The H.323 stack has failed to initialize properly and is terminated. | [H.323 | IWF] stack <stack-name> has failed to initialize and is terminated | apSyslogMessageGenerated
(ap-slog.mib) (ap-smgmt.mib) |
The following table lists the supported configuration alarms.
| Alarm Name | Alarm ID | Alarm Severity | Cause(s) | Example Log Message | Trap Generated (Trap Reference) |
|---|---|---|---|---|---|
| CFG ALARM SAVE FAILED | 393217 | MAJOR | The save-config command execution failed on a standby SBC peer operating as part of an HA pair. | save-config failed on targetName!/code full,
config sync stopped!
or save-config failed on targetName!/code full, config sync stopped! (where the targetName is the target name (tn) configured in the boot parameters) |
apSyslogMessageGenerated
(ap-slog.mib) apSysMgmtCfgSaveFailTrap (ap-smgmt.mib) |
The following table lists the supported license alarms.
| Alarm Name | Alarm ID | Alarm Severity | Cause(s) | Example Log Message | Trap Generated (Trap Reference) |
|---|---|---|---|---|---|
| LICENSE APPROACH CAPACITY | 50004 | MAJOR | Total session count is approaching the license
capacity allowed (98% or higher)
This alarm is cleared when total sessions is less than 90% of license capacity. |
apSyslogMessageGenerated
(ap-slog.mib) apLicenseApproachingCapacityNotification (ap-smgmt.mib) |
For additional information about system alarms for the components of the system, refer to the Alarms section of the Monitoring via the ACLI chapter of the Administration and Configuration Guide for the ACLI.
