If you contact BEA technical support, representatives might ask you to enable logging in order to better diagnose IDE related issues.
To configure WebLogic Workshop to log IDE related messages to the ide.log file
Note: the logging output file ide.log is created anew every time you startup the IDE. Previous logs are overwritten.
What follows is an example of a <BEA_HOME><WEBLOGIC_HOME>/workshop/Workshop.cfg file which has been configured for writing IDE messages to ide.log. The part you need to insert is shown in red.
C:\bea\weblogic81\workshop
C:\bea\jdk142_04\jre\bin\javaw.exe
-XX:-UseThreadPriorities -Xmx256m -Xms64m -Xss256k -client -Dsun.io.useCanonCaches=false -Dworkshop.enablelogging=true -Dsun.java2d.noddraw=true -Dsun.java2d.d3d=false -Djava.system.class.loader="workshop.core.AppClassLoader" -cp "C:\bea\weblogic81\workshop\wlw-ide.jar" workshop.core.Workshop