Viewing Service Monitoring Information

The Service Health page displays metrics for services that have monitoring enabled. To learn how to enable monitoring for services, see Configuring Operational Settings for Proxy Services and Configuring Operational Settings for Business Services.

By default, the Dashboard refresh rate is No Refresh. To change the Dashboard refresh rate interval, see Setting User Preferences.

WARNING: By selecting a dashboard refresh rate interval other than the default (No Refresh), the browser refreshes the Dashboard at regular intervals. This prevents your session from timing out, even without you interacting with the console.
WARNING: BEA Systems recommends that you use the Dashboard refresh rate feature with caution. You should never leave a console session unattended. While your console session is active others can gain access to it from your machine, without re-authentication.

On the Service Health tab header, these icons may be present:

The Service Health page displays service metrics and monitoring information, shown in Table 23-5.

  1. In the Display Statistics field, do one of the following:
    • To display monitoring statistics for each service for the period of the current aggregration interval, select Current Aggregation Interval. The Current Aggregation Interval view displays a moving statistic view of the service metrics.
    • To display monitoring statistics for the period since you last reset statistics for a service, select Since Last Reset. The Since Last Reset view displays a running count of the metrics.
  2. Select a Server from the drop-down list to display metrics for that server.
  3. If a cluster exists, cluster-wide metrics are displayed by default. Select an individual Managed Server to display metrics for that server.

  4. To restrict the number of items in the list or locate specific services:
    • Click the Open icon to display additional search filters. If you specify multiple search criteria, only results that match all the criteria will be returned.
    • Filter by service name. In the Name field, enter the name of the search target or enter wildcard characters (use * and ? as wildcard characters to perform a more general search), then click Search.
    • This search method is preferable if the name of the service is unique across all projects and paths.

    • Filter by service path. In the Path field, enter the path of the search target, which is the project name and the name of the folder in which services reside. You can use * and ? as wildcard characters to perform a more general search. All the services that reside in that path are displayed.
    • The format for the Path field is as follows:
      project-name/root-folder/ . . ./parent-folder

      If a service is directly under the project, the format is as follows: project-name

    • Filter by service name and path. This search method is preferable if there is more than one service with the same name that reside in different paths.
    • Filter by parent service. From the Service drop-down list, select the parent service type: Proxy Services or Business Services, then click Search. Select All Services to ignore the parent service filter criteria.
    • Filter by services with messages. Select the Has Messages option, then click Search.
    • Filter by services with alerts. Select the Has Alerts option, then click Search.
    • Filter by services with errors. Select the Has Errors option, then click Search.
    • Filter by services with offline URIs. Select the Has Offline Endpoint URIs option, then click Search.
    • Filter by services invoked by a particular proxy service. Enter the name and path of a proxy service in the field provided or click Browse to display the Select Proxy Service page. Select the proxy service from the list and click Submit. Click Search. The business services invoked by the proxy service you specified are displayed.
    • Wildcard characters are not supported in the Invoked by Proxy field.

    • Click View All to remove the search filters and display all services.
    • Table 23-5 Service Monitoring Information
      Property
      Description
      Name
      The name assigned to the service. The name is a link to the Service Monitoring Details page. See Viewing Service Metrics.
      Path
      The project associated with the service. If the service resides in a project folder, this folder is also listed. The path is displayed in the format:
      project-name/root-folder/ . . ./parent-folder
      The path is a link to the corresponding path in the Project Explorer.
      Service Type
      The parent service type: proxy service or business service.
      Aggregation Interval
      This field is displayed only when you have selected Current Aggregation Interval in the Display Statistics field.
      The current aggregation interval set for monitoring this service, in terms of hours and minutes. You set this interval on the Operational Settings page. See Setting the Aggregation Interval for a Service.
      Avg. Response Time
      The average response time (in msec) that this service has taken to execute messages within the period of the current aggregation interval or for the period since the last reset.
      Messages
      The number of messages associated with this service for the period of the current aggregation interval or for the period since the last reset.
      Errors
      The number of error messages associated with this service for the period of the current aggregation interval or for the period since the last reset.
      Alerts
      This field is hidden by default.
      The number of alerts (SLA and pipeline) associated with this service for the period of the current aggregation interval or for the period since the last reset.
      For an individual Managed Server in a cluster, for proxy services, it shows the number of pipeline alerts only associated with this service for the period of the current aggregation interval or for the period since the last reset.
      For business services, for individual Managed Servers, displays N/A.
      SLA Alerts
      The number of SLA alerts associated with this service for the period of the current aggregation interval or for the period since the last reset.
      For an individual Managed Server in a cluster, SLA Alerts will be N/A (only cluster-wide SLA alerts are displayed).
      Pipeline Alerts
      For proxy services only:
      The number of pipeline alerts associated with this service for the period of the current aggregation interval or for the period since the last reset.
      Endpoint URI Status
      For business services only, the status of endpoint URIs. The status is a link to the Endpoint URIs page. See Viewing Business Services Endpoint URIs Metrics.
      For a single node domain (individual server instances):
      • Online-All the endpoint URIs for the business service are online.
      • Offline-All the endpoint URIs for the business service are offline.
      • Partial-At least one of the endpoint URIs for the business service is offline.
      For a clustered domain:
      • When the Server field is set to Cluster or to one of the Managed Servers, Online status denotes that all of the endpoint URIs are online across the cluster or on the selected Managed Server, respectively.
      • When the Server field is set to Cluster or to one of the Managed Servers, Offline status denotes that all of the endpoint URIs are offline across the cluster or on the selected Managed Server, respectively.
      • When the Server field is set to Cluster, Partial status denotes that at least one of the endpoint URIs for the business service is offline on at least one of the servers, or that one of the endpoint URIs is offline on all the servers, but the other endpoint URIs for the same business service are still available on one or all the servers.
      • When the Server field is set to one of the Managed Servers, Partial status denotes that at least one of the endpoint URIs for the business service is offline on the selected Managed Server.
      Action
      This field is displayed only when you have selected Since Last Reset in the Display Statistics field.
      In this column, you can click the Reset icon for a specific service to reset the statistics for that service. When you confirm you want to do this, the system deletes all monitoring statistics that were collected for the service since you last reset statistics. However, the system does not delete the statistics being collected during the Current Aggregation Interval for the service. Additionally, after you click the Reset icon, the system immediately starts collecting monitoring statistics for the service again.